Privacy Policy
Meditrips — VE247 Co., Ltd.
Privacy Policy
Meditrips — operated by VE247 Co., Ltd. Effective Date: June 5, 2026 Last Updated: June 5, 2026
Who We Are
Meditrips is a medical tourism coordination service operated by VE247 Co., Ltd., a company registered in Vietnam (Tax ID: 0110759456), headquartered at 281 Truong Chinh, Khuong Mai, Hanoi, Vietnam. Our website is located at meditrips.net.
We connect American patients with JCI-accredited hospitals and clinics in Vietnam. We are a coordination and facilitation service — we do not provide medical care, employ physicians, or operate healthcare facilities.
For questions about this Privacy Policy, contact us at: info@meditrips.net
What Information We Collect
Information You Give Us Directly
When you fill out a consultation form, contact us by email, WhatsApp, or phone, we may collect:
- Name and contact details (email, phone number, location)
- General description of your medical inquiry or procedure of interest
- Preferred travel dates and budget range
- Insurance information (only if voluntarily provided)
We do not request, store, or process detailed medical records, diagnostic reports, lab results, or clinical documentation through this website. If you choose to share such documents directly with us via email or messaging apps for coordination purposes, those are handled confidentially and used solely to connect you with the appropriate medical provider.
Information Collected Automatically
When you visit meditrips.net, our systems and third-party tools may automatically collect:
- IP address and approximate geographic location
- Browser type, device type, and operating system
- Pages visited, time spent on site, and referral source
- Interaction data (clicks, scroll depth)
This data is collected via Google Analytics (GA4) and Facebook Pixel for the purpose of understanding how visitors use our website and improving our marketing effectiveness.
How We Use Your Information
We use the information collected to:
- Respond to your consultation inquiry and connect you with suitable partner hospitals
- Provide coordination services including appointment scheduling, logistics support, and follow-up
- Send you information relevant to your medical inquiry (not promotional spam)
- Improve website content and user experience based on aggregate analytics data
- Comply with applicable legal obligations
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Who We Share Information With
We may share limited information in the following circumstances:
Partner Hospitals and Clinics: To facilitate your consultation or treatment, we share your name, contact details, and the nature of your inquiry with our partner healthcare providers in Vietnam (including Vinmec, FV Hospital, AIH, and partner dental and specialty clinics). These providers are bound by their own professional and institutional privacy standards.
Service Providers: We use tools such as Google Analytics and Meta (Facebook) Pixel to analyze website traffic. These services may collect data in accordance with their own privacy policies.
Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
We do not share your information with insurance companies, data brokers, or any third party for commercial purposes without your explicit consent.
Cookies
Meditrips.net uses cookies and similar tracking technologies to:
- Remember your preferences across sessions
- Analyze site traffic via Google Analytics
- Measure ad performance via Facebook Pixel
You can control cookie settings through your browser. Disabling cookies may affect some functionality of the site. For more information on how Google uses your data, visit policies.google.com.
Data Retention
We retain your personal information for as long as necessary to fulfill the purpose for which it was collected — typically the duration of your coordination engagement plus a reasonable follow-up period (up to 24 months). You may request deletion of your data at any time by contacting us at info@meditrips.net.
Your Rights
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for data processing where consent is the legal basis
To exercise any of these rights, email info@meditrips.net. We will respond within 30 days.
California Residents: Under the California Consumer Privacy Act (CCPA), you have additional rights regarding your personal information. We do not sell personal data. For CCPA-specific requests, contact us at the email above.
Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no internet transmission or electronic storage system is 100% secure. We encourage you to exercise caution when sharing sensitive information online.
Children's Privacy
Meditrips does not knowingly collect personal information from individuals under the age of 18. Our services are intended for adults making healthcare decisions for themselves. If you believe a minor has submitted information through our site, contact us immediately at info@meditrips.net.
Third-Party Links
Our website may contain links to third-party websites, including partner hospitals and destination guides. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of the site after changes are posted constitutes your acceptance of the updated policy.
Contact
VE247 Co., Ltd. — Meditrips 281 Truong Chinh, Khuong Mai, Hanoi, Vietnam Email: info@meditrips.net Website: meditrips.net