Privacy Policy
Meditrips — VE247 Co., Ltd.
Meditrips — Medical Tourism in Vietnam VE247 Co., Ltd.
This Privacy Policy explains how Meditrips (operated by VE247 Co., Ltd.) collects, uses, and protects your personal information when you use our website at meditrips.net and our medical tourism consultation services.
1. Who We Are
Meditrips is a medical tourism consultancy connecting American patients with JCI-accredited hospitals and licensed medical facilities in Vietnam.
Business entity: VE247 Co., Ltd. Tax ID: 0110759456 Registered address: 281 Truong Chinh, Khuong Mai, Thanh Xuan, Hanoi, Vietnam Contact email: info@meditrips.net WhatsApp: +84 946 929 769
2. Information We Collect
2.1 Information You Provide Directly
When you submit a consultation request, contact form, or communicate with us, we may collect:
- Personal identifiers: Full name, email address, phone number, WhatsApp number
- Health information: Medical conditions, desired procedures, current medications, and any health details you voluntarily share to help us match you with appropriate providers
- Travel information: Preferred travel dates, country of residence, passport details (if requested for hospital registration)
- Financial information: We do not collect payment card data directly. Any payments are processed through secure third-party payment processors.
2.2 Information Collected Automatically
When you visit our website, we automatically collect:
- Usage data: Pages visited, time on site, click behavior, referral source
- Device data: Browser type, operating system, IP address, screen resolution
- Location data: Approximate geographic location derived from IP address (city-level only)
2.3 Information from Third Parties
We may receive information from:
- Facebook: If you contact us via Facebook Messenger or click Facebook ads
- Google: Through Google Analytics and Google Ads if you arrive via search
- Partner hospitals: Confirmation data when you are successfully matched with a provider
3. How We Use Your Information
We use your personal information for the following purposes:
- Service delivery: To match you with appropriate hospitals, doctors, and medical packages in Vietnam
- Communication: To respond to your inquiries, send consultation summaries, and provide follow-up support
- Appointment coordination: To facilitate scheduling with partner hospitals on your behalf
- Marketing (with consent): To send relevant health tourism content, promotions, or updates if you opt in
- Website improvement: To analyze traffic patterns and improve user experience
- Legal compliance: To meet obligations under Vietnamese law and applicable international regulations
We do not sell your personal data to third parties. We do not use your health information for advertising targeting.
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area, our legal bases for processing your data are:
- Contract performance: Processing needed to provide the consultation services you request
- Legitimate interests: Improving our services, communicating with you about your inquiry
- Consent: For marketing communications and analytics cookies
- Legal obligation: Complying with applicable law
5. How We Share Your Information
5.1 Partner Hospitals and Clinics
When you confirm interest in a specific medical procedure, we share relevant health details (name, contact, medical summary) with our partner hospital to facilitate your appointment. All partners have agreed to confidentiality obligations.
5.2 Service Providers
We work with trusted third-party providers who assist our operations:
| Provider | Purpose | Data Shared |
|---|---|---|
| Google Analytics | Website analytics | Anonymized usage data |
| Facebook Pixel | Ad performance tracking | Anonymized behavioral data |
| Email service provider | Sending consultation summaries | Name, email |
| WhatsApp Business | Direct communication | Phone number, messages |
5.3 Legal Requirements
We may disclose your information if required by law, court order, or governmental authority in Vietnam or your country of residence.
5.4 Business Transfers
If Meditrips or VE247 Co., Ltd. is acquired or merged, your data may be transferred to the new entity, which will be bound by this Privacy Policy.
6. Data Retention
| Data Type | Retention Period |
|---|---|
| Consultation inquiry records | 3 years from last contact |
| Health information shared for matching | 1 year from inquiry date |
| Website analytics data | 14 months (Google Analytics default) |
| Email correspondence | 3 years |
| Marketing opt-in records | Until you unsubscribe + 1 year |
After these periods, data is securely deleted or anonymized.
7. Cookies
Our website uses cookies for the following purposes:
- Essential cookies: Required for the site to function (session management, form submission)
- Analytics cookies: Google Analytics to understand site traffic (can be opted out)
- Marketing cookies: Facebook Pixel to measure ad effectiveness (can be opted out)
You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.
8. Your Rights
For US Residents (CCPA)
- Right to know: What personal data we collect and how we use it
- Right to delete: Request deletion of your personal data (subject to legal exceptions)
- Right to opt out: Of the sale of your personal data (we do not sell data)
- Right to non-discrimination: For exercising your privacy rights
For EEA/UK Residents (GDPR)
- Right of access: Obtain a copy of your personal data
- Right to rectification: Correct inaccurate data
- Right to erasure: Request deletion of your data
- Right to restrict processing: Limit how we use your data
- Right to data portability: Receive your data in a portable format
- Right to object: To processing based on legitimate interests
- Right to withdraw consent: At any time for consent-based processing
How to Exercise Your Rights
Send a request to: info@meditrips.net Subject line: "Privacy Rights Request" We will respond within 30 days.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- HTTPS encryption on all web traffic
- Access controls limiting who can view health information
- Secure data storage on reputable cloud providers
- Staff training on data confidentiality
However, no internet transmission is 100% secure. We encourage you not to share sensitive health details beyond what is necessary for your consultation inquiry.
10. International Data Transfers
Your data may be stored and processed in Vietnam. By using our services, you acknowledge that Vietnamese data protection standards may differ from those in your country. We take reasonable steps to ensure equivalent protection is in place.
11. Children's Privacy
Our services are intended for adults (18+) making medical decisions. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected data from a minor, contact us at info@meditrips.net and we will delete it promptly.
12. Third-Party Links
Our website may contain links to partner hospital websites, travel agencies, or other resources. This Privacy Policy does not apply to those third-party sites. We encourage you to review their privacy policies before providing personal information.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. For significant changes, we will notify active users by email.
14. Contact Us
For any privacy-related questions, requests, or complaints:
Meditrips — VE247 Co., Ltd. Email: info@meditrips.net WhatsApp: +84 946 929 769 Address: 281 Truong Chinh, Khuong Mai, Thanh Xuan, Hanoi, Vietnam
This Privacy Policy was last reviewed on June 1, 2026.